Your customers are your company’s life blood. They expect communications that work reliably and are easy to use. You can build customer loyalty and brand trust by responding quickly to their inquiries and having a record of previous interactions. With ShoreTel's Enterprise Contact Center solution, organizations can easily connect internal and external customers to the right agent at the right time and track all points of customer contact, automatically.
Understanding your call volume and customers contact behaviors can allow you to monitor, improve, and predict the best way to manage your customer facing resources and give your customers the best experience possible. Delight your customers with faster resolution and your executives with greater business insights.