The Leader in
VoIP Technology

Search Summary

Industry: Financial

Solution: IP Phone System , Unified Communications

Geography: United States

Success Story

Point Loma Nazarene University

 

Overview

Established in 1902, Point Loma Nazarene University (PLNU) comprises a forward-thinking staff and more than 3,500 students. The school offers more than 50 undergraduate areas of study, and regional centers for its graduate programs. PLNU is nationally recognized for its leadership in sustainability, and debate championships, as well as other significant achievements. The University’s focus on quality communications among staff, students, and community extends to its VoIP solution. “We wanted to select a VoIP system that was independent from the network infrastructure. This would ensure that the VoIP system didn’t later drive what vendor we might need for a network infrastructure upgrade. Additionally, we were looking for a phone platform that didn’t require a high-level systems engineer to manage it.”

Challenge

The IT department at PLNU was operating a legacy Nortel PBX system that only provided a limited set of features, along with a small Cisco VoIP implementation that amounted to 20 percent of the total communication system. After maintaining the Cisco phone environment for six years, the VoIP equipment needed to be upgraded. Following a deeper evaluation of replacement costs and ongoing maintenance expense, the IT department at PLNU decided to re-examine its VoIP strategy. “After a thorough evaluation, we selected ShoreTel over the other vendors. ShoreTel really stuck out as the obvious choice for us because it met our needs for separating VoIP from network infrastructure, providing built-in redundancy, simplifying administration, and lowering initial and ongoing cost.”

Solution

PLNU chose a ShoreTel Unified Communications (UC) Solution that includesShoreTel Communicator,ShoreTel e911 Notification Application, ShoreTel Enhanced Paging, 1,000 ShoreTel IP Phones, and the licensing and switching necessary to support the main campus and all remote locations. Benefits include:

  • COST SAVINGS OF US$533,000 OVER 5 YEARS
  • SIMPLIFIED ADMINISTRATION AND NO NEED TO HIRE EXPERT PHONE STAFF
  • BROADCAST CAPABILITIES AND EMERGENCY 911 NOTIFICATION DEPLOYMENT
  • UNIFIED, RELIABLE COLLABORATION TOOLS FOR BETTER CUSTOMER SERVICE

“We’ve gained a solution with built-in redundancy, pervasively simplified communications, increased service satisfaction, better reporting capabilities, and reduced annual and long-term spending. ShoreTel provides us with broad toolsets for improving and expanding how we interact, and ensures that technology isn’t a barrier to the university’s communications strategy—all while saving us money.”

— COREY FLING, DIRECTOR, NETWORK SERVICES / TELECOM AT POINT LOMA NAZARENE UNIVERSITY